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Empulse Labs
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Sell, buy back and service without the paperwork.

A serial or IMEI fills the ticket. A grade sets the buyback offer. Every unit is followed into Tally, and jobs close with photos.

Book a 30-min call See the case study

Setup fee back if it doesn't work in 45 days

Time to log a ticket
GOAL
3 min
from 24
AK
Resolved on site
Engineer app · 2 photos
Closed

Where one device has no single record

  • Typed into every tool

    The same IMEI is typed into the buyback sheet, the ticket and Tally. A mistype splits the unit.

  • Offers with no shared grade

    Screen, battery and body depend on who is free. Nothing is written down for the next offer.

  • Bought, repaired, then sold

    Purchase, the repair and the sale sit on different sheets. The unit's cost is hard to see.

  • Repair status on WhatsApp

    Customers ask if it is ready in chat. The answer sits on a staff phone, not on the ticket.

One AI system for your whole device desk

Start with the piece you need most. It runs on web, Android and iPhone, and posts into Tally only after a person approves.

  • Tickets filled from a serial

    Type a serial or IMEI and the model, sale, customer and cover fill in. The coordinator only adds the fault.

  • Buyback offers from a grade

    Screen, battery and body checks set a grade and an offer from your own margin rules. A person approves before you pay.

  • An engineer app, no middleman

    Engineers get jobs on their phone with the serial, the issue and directions, update status as they go, and can't close a job without photos.

  • One unit record into Tally

    The same unit record follows buyback, repair and sale into Tally, and a job cannot close without the photos.

We also build

  • AMC visit scheduling
  • AppleCare, your AMC, insurance
  • Hindi screens for engineers
  • Invoice when the job closes
  • Daily summary for the owner
  • Rentals apart from sale stock
  • Something else? Ask us

One app instead of a coordinator relay.

A Mumbai Apple sales, service and rental partner logs every repair in a portal where each field is mandatory and every job goes through a coordinator. We mapped the flow with their team and scoped an app to cut it down.

  1. 01Tickets start from a serial or part number
  2. 02Engineers update jobs and upload photos in the app
  3. 03One dashboard for the owner and coordinators
  • 1 desk between every job and its engineer today
  • 3 surfaces: web, Android and iPhone
  • 24 → 3 min the goal we scoped per task with the time saved going to new customers. Build scoped; results to follow.

From first call to first record

  1. Map the counter

    A 30-minute call on how a unit moves today: buyback, repair, sale, and who may approve.

  2. Connect your books

    Sheets or portal, Tally and your WhatsApp number. Nothing is ripped out, and Tally stays the books.

  3. Pilot one workflow

    Live in 3 to 6 weeks. Coordinators and engineers test it, and a person approves what is sent.

  4. Add the next lane

    AMC visits, rental stock or owner reports, once the first workflow earns its keep.

A person approves every offer and every send

We build the system. You decide what is paid, what is sent to a customer, and what is written to Tally.

  • Your customers, your number

    Updates go out from your WhatsApp Business account. An offer is not paid, and nothing is sent to a customer, until your team approves it.

  • Your records, your Tally

    Serials, grades, coverage and invoices stay in your books. Tally stays the book of record. We write a voucher only when you approve.

  • Every action is tracked

    Who opened, assigned, fixed and closed each job, who approved the offer, and when. Photos stay on the job, not on staff phones, and a close without them is flagged.

What dealers ask us

Do we have to leave our service portal?

Not on day one. We start where the minutes go, usually a ticket or a buyback offer, and keep your existing records in step. Once the team works in the app every day, you decide whether the old portal stays.

Does it work for phones as well as laptops?

Yes. Laptops are looked up by serial and phones by IMEI. Buyback, repair and sale use the same unit record, for in-house, on-site, outstation, remote and walk-in jobs.

Can engineers use it if English isn't their first language?

Yes. Engineer screens lean on visual cues and can run in Hindi or another local language. We talk to the people who will use it before we design anything.

Who approves an offer, coverage or a customer update?

A person on your team. A buyback offer is not paid, and nothing is sent to a customer, until someone approves it. Coverage (AppleCare, your own AMC or insurance) and whether a call is chargeable, free or a repeat come from the device record. AMC machines can be pre-loaded so visits are logged ahead.

Does it connect to Tally?

Yes. Tally stays the books. One unit record follows buyback, repair and sale, rentals stay apart from sale stock, and a voucher is written only after a person approves it.

How long until it's running?

The first workflow, usually tickets or buyback offers, is live in 3 to 6 weeks. AMC visits, rental stock and owner reports come after that workflow is in daily use.

Let's find your first workflow

Book a 30-minute call. Bring one serial and we will trace the ticket, the offer and what still needs a person.

Book a 30-min call